An rising quantity of PS5, PS4 gamers are voicing their discontent with PlayStation Assist, or lack thereof, with no reduction in sight. Sony pulled the plug on 1-to-1 assist by way of Twitter final August, and issues have solely change into worse since then.
What’s occurring with PlayStation Assist?
As evidenced by an abundance of current complaints on social media and boards like Reddit and ResetEra, gamers are merely unable to hook up with PlayStation’s buyer help. Overlook getting somebody on the telephone, gamers think about themselves fortunate in the event that they get by means of to a reside chat agent, and mentioned agent sticks round and provides a decision slightly than giving a non-answer to the difficulty at hand and ending the chat.
Defective {hardware} ends in weeks upon weeks of complications, typically with no fascinating outcomes. Bought points with two-step verification or your account being hacked? PlayStation Assist in all probability can’t assist so make a brand new account and cancel any debit or bank cards related together with your earlier account. Sorry concerning the video games.
For its half, Sony has apparently been recruiting gamers as on-line help brokers and has seemingly provided precedence buyer help to high PlayStation Stars members, however that’s hardly any comfort for the common participant.
With Sony ramping up its PS5 advertising and marketing efforts, one can solely hope the corporate opens its pockets as much as revamp buyer help as properly.
